Our mission is to help our customers repay their debts in a timely and affordable way.
Customers are at the very heart of our business and we are constantly developing and evolving new and original ways to work with them and to understand them better.
We believe our straight-forward approach benefits all stakeholders - from clients to customers.
We have a history of leading industry efforts to improve the sector. This includes the development of our Proprietary Collections Bureau, which is an innovative data matching tool, which assists with the technical aspects of debt purchase and account management.
In 2013, we worked closely with the University of Bristol Personal Finance Research Centre to better understand the motivations and barriers to engagement in the consumer debt market. This work is now helping to shape our customer experience.
In 2015, we commissioned our Debt Britain study to further enhance our knowledge and understanding of customers in unmanageable debt. The study revealed a number of key findings across different customer groups, which we will take forward and use to help shape our service offering.
In April 2015 and November 2014, we completed the acquisitions of Whitestar (and Gesphone) in Portugal and Capquest in the UK respectively. The acquisitions provided greater diversification in our business and cementing our position as a top three player in the UK and Portugal. We also further strengthened our expertise across a wide range of debt types and provided and industry leading technology and in-house servicing capability.
In May 2016, we acquired InVesting B.V. a leading consumer debt purchaser and collections provider with operations in the Netherlands and Belgium.
Our business model enables us to develop solutions to meet the needs of both our customers and clients. We're committed to understanding our customers and, wherever possible, offering a tailored solution for each individual customer's circumstances.
We seek to build an accurate profile of each customer's circumstances so that an affordable and sustainable repayment solution can be formulated and implemented.
As well as our Capquest in-house service capabilities, we also work with a network of specialist third parties, which, together with our sophisticated data and analytics, supports us in approaching each customer and each account on an individual basis.
Our specialist partners enable us to do our best to ensure customer accounts are placed with those organisations most suited to an individual's circumstances. By working with a range of specialist partners we maintain a flexible and highly scalable platform, which allows us to be responsive to client and customer needs.