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Arrow Global
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Arrow Global awards extension of data services agreements to Experian
Published on 07/06/2013

Arrow Global Limited is pleased to announce an extension to its data services agreements with Experian until 2023.

Experian's market leading data is an important tool in helping Arrow Global to better understand its customers and build on its commitment to the Financial Conduct Authority's ‘Treating Customer Fairly' principles.

The extension to this agreement is a strategic milestone for both companies, representing a long term commitment to work together to capitalise on significant opportunities in the receivables management market.

The extension also supports the roll out of a proprietary customer-data matching database, aimed at improving the overall customer experience for people who are experiencing financial difficulties. This innovative tool was developed and implemented jointly by Arrow Global and Experian.

The database, which currently holds over 12 million records, enables Arrow Global to identify and honour successful existing relationships between customers and independent money advisors or collection agencies. This helps to minimise contact with the customer by collection agencies, and should improve the overall customer experience.

Arrow Global's Chief Executive Officer, Tom Drury, says, "Experian is a leading, long term player in the market and their significant capability to effectively manage data is one of the reasons that we've chosen to work closely with them. This relationship is helping us to deliver well-informed and customer-centric services to our customers and clients."

Jonathan Westley, Managing Director of Experian's Consumer Information Services in the UK, Experian, said, "Arrow Global is a key player in the market committed to treating customers fairly, protecting their clients' reputations and facilitating collections, so we are delighted that this contract extension will enable us to continue to support them and further strengthen our relationship. We look forward to working with them on initiatives which will benefit both customers and creditors alike."


Notes to editors:

  • The terms and conditions of the deal have not been disclosed.
  • For further information about Treating Customers Fairly principles see http://www.fca.org.uk/firms/being-regulated/meeting-your-obligations/fair-treatment-of-customers


Arrow Global
Arrow Global is one of the largest and fastest growing providers of debt purchase and receivables management solutions in the United Kingdom and Portugal. We purchase defaulted consumer credit from major creditors. This includes credit card, personal loan, retail, motor, mortgage, telecommunication and utility receivables. As at 7 June 2013, we have over 5 million owned customer accounts and £8 billion under management, including £6.6 billion of purchased assets.

Our data driven, compliance focused and customer centric business model offers a tailored approach for creditors and customers alike. We combine analytical and data management capabilities with bespoke systems and processes with the goal of facilitating personalised account management and adherence to regulatory and compliance requirements.
We are committed to facilitating positive outcomes, and strongly believe what is good for the customer is also good for business.

Experian
Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2013 was US$4.7 billion. Experian employs approximately 17,000 people in 40 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

For more information, visit http://www.experianplc.com.

 

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Arrow Global Limited is registered in England and Wales with company number 05606545. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW. Arrow Global Limited ("AGL") is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. AGL is registered on the Financial Services Register under registration number 718754.