Arrow Global is now using a Lexis Nexis case management system for recoveries as part of ongoing plans to grow the business.
The new system, Visualfiles, will help the debt buyer to create an in-house centralised debt recovery system that allows the business to automate its litigation recovery processes in a flexible way.
The system, geared ultimately towards improving and increasing the rate of collections, will simplify complex, time consuming litigation processes, ensure that deadlines are monitored and offer supervisors comprehensive control of workflows spread around different teams. The system also allows processes to be adapted in line with market changes such as legislation or compliance.
Arrow Global completed a company buy-out in January this year and has since started to expand the business rapidly. It has opened an office in Manchester City centre, employing 15 new members of staff and an office in Guernsey with three new team members.
Chief executive Zach Lewy said the company plans to grow significantly in the next two years and the Lexis Nexis product will allow it to handle rising case numbers. "It will help ensure we have the capability to collect those debts in the best way, treating each consumer individually," he said.
Tim Cheadle, UK general manager, practice and productivity management, Lexis Nexis, said: "User organisations can build, develop and maintain workflow environments that are unique to them, ensuring company-wide uniformity and familiarity of processes. This in turn facilitates increased levels of efficiency and productivity."